Summary

Lead product analyst supporting Wise Business operations with analysis that informs product decisions and customer servicing strategy. The role focuses on SQL, Looker, Tableau, automated dashboards, and customer retention, with hybrid working in London.

Responsibilities

• Derive actionable insights for business operations strategy
• Define goals, kpis, and progress narratives
• Analyze product and servicing friction impacts
• Build automated data pipelines and self-serve dashboards
• Evaluate opportunities and prioritize customer pain points
• Lead cross-team retention impact analysis