Summary

A junior onboarding consultant supporting the Institutional Retirement team by triaging incoming work and maintaining accurate case records. The role focuses on shared inboxes, administrative workflows and routing requests; flexible working options are open for discussion.

Responsibilities

• Monitor shared mailboxes and review incoming emails
• Categorise, log and route incoming work
• Respond to routine enquiries and redirect messages
• Maintain accurate correspondence and case activity records
• Prioritise urgent messages and escalate issues
• Update work trackers and prepare documents
• Request missing information to help cases progress