Summary

This junior customer success consultant supports grocery clients with consumer insights and client advisory. The role owns client relationships and planning processes, coaches an industry insight analyst, and is hybrid.

Responsibilities

• Manage relationships with strategic grocery clients
• Lead joint business planning and client reviews
• Track client objectives, service delivery, and roi
• Coach industry insight analysts on full view delivery
• Drive adoption of ai arthur analyst tools
• Identify unmet needs and refer sales opportunities
• Review nps, service quality, and client feedback