Summary

This mid-level IT support role provides tier 2 technical support to staff in the London office and employees across global locations. The position covers hybrid support, endpoint management, identity and access administration, network troubleshooting, and audiovisual support under a 12-month fixed-term contract.

Responsibilities

• Provide tier 2 desktop and remote support
• Diagnose Windows and Mac technical issues
• Manage user accounts and access permissions
• Configure hardware and mobile devices
• Maintain meeting room audiovisual equipment
• Document technical issues and procedures
• Escalate complex incidents to senior IT staff