Summary

The IT Support Analyst will provide tier 2 workplace technology support across Trainline’s macOS and Windows environments, including endpoint management, identity systems, IT assets, meeting-room technology and internal events. The role is based in the London office and requires 4–5 onsite days, within Trainline’s broader hybrid working model.

Responsibilities

• Manage ticket lifecycles and workload reporting
• Resolve incidents within agreed service levels
• Troubleshoot systems and perform root-cause analysis
• Progress service requests through the ITSM platform
• Manage assets, refreshes and secure disposal
• Onboard and offboard users securely
• Support meeting-room AV/VC and internal events