Summary

This IT infrastructure engineer will troubleshoot and improve server hardware operations across multiple datacenters, working from the london office and travelling to sites for large-scale projects. The role focuses on firmware, networking, hardware problem management, support processes and collaboration with R&D.

Responsibilities

• Troubleshoot firmware and server hardware issues
• Manage hardware problem resolution and escalation
• Develop processes and documentation for hardware teams
• Improve support processes and training materials
• Travel to datacenters for hardware projects
• Analyze equipment monitoring data and present findings