Summary

This senior service delivery manager role oversees governance and operational delivery for global instrument reference data services. The role partners with product, operations, technology, and business stakeholders across securities services, markets, and asset and wealth management, with a focus on platform initiatives, data quality, issue resolution, and process improvement.

Responsibilities

• Shape the global instrument data operating model
• Represent EMEA in governance forums
• Manage senior stakeholder relationships across business lines
• Lead strategic product and operations initiatives
• Resolve complex issues and escalate risks
• Deliver analysis for high-impact platform projects
• Own governance agendas and service quality standards