Summary

Anthropic is hiring a senior incident response manager to build and operate its incident management function across product and engineering. The role serves as an on-call incident commander, coordinating technical and non-technical stakeholders in a hybrid arrangement requiring staff to work from an office at least 25% of the time.

Responsibilities

• Build incident response processes and operational standards
• Serve as on-call incident commander during incidents
• Coordinate technical and non-technical stakeholders
• Own internal and external incident communications
• Lead blameless reviews and remediation follow-through
• Develop escalation frameworks with engineering teams
• Use incident data to drive improvements