Summary

This remote advisor role handles inbound calls from existing customers moving home or cancelling services, as well as new occupiers setting up services. You’ll offer suitable utility products and work toward move-in and retention conversion targets.

Responsibilities

• Handle inbound calls from moving customers
• Offer suitable utility products to callers
• Convert new occupiers into UW customers
• Retain customers seeking to cancel services
• Complete outstanding tasks and customer callbacks
• Meet call handling and adherence KPIs
• Attend training sessions and team huddles