Summary

This full-time remote advisor role handles inbound customers moving home, closing accounts, transferring services, or considering cancellation. You will support energy, broadband, mobile, and insurance customers while meeting call-handling, move-in, and retention targets.

Responsibilities

• Handle inbound calls from moving customers
• Process account closures and service transfers
• Support new occupiers moving into properties
• Retain customers considering service cancellations
• Meet call handling and adherence kpis
• Achieve move-in and retention conversion targets
• Complete callbacks, training, and team huddles