Summary

The head of uk customer delivery will build and lead Lyrebird Health's national implementation function across NHS trusts. This director-level role owns the UK delivery model, rollout governance, adoption visibility, and operational standards needed to scale healthcare deployments.

Responsibilities

• Own every uk implementation from signature to adoption
• Design and operationalise the uk delivery model
• Define governance, reporting, and escalation structures
• Build and lead the implementation function
• Establish engagement standards across rollout stages
• Monitor adoption across trusts and departments
• Partner with commercial on pilot conversions