Summary

Head of Sanctions Service Delivery leading a global sanctions operations function, including five senior operations managers and more than 500 sanctions agents. The role owns service delivery, workforce planning, team development, controls, and cross-functional coordination across compliance, product, analytics, and engineering.

Responsibilities

• Lead five senior operations managers globally
• Coach and performance-manage sanctions agents
• Own demand and capacity planning
• Monitor queues and maintain service delivery
• Develop sanctions capabilities and training plans
• Investigate process-control irregularities
• Partner with compliance product analytics and engineering