Summary

Lead global sanctions service delivery at Wise, overseeing five senior operations managers and 500+ sanctions agents. The role focuses on team performance, workforce planning, customer queues, and effective compliance oversight.

Responsibilities

• Lead five senior operations managers and 500+ agents
• Coach and performance-manage sanctions teams
• Forecast demand and plan team capacity
• Monitor service queues and customer response times
• Maintain oversight processes with compliance teams
• Develop skills maps and training plans
• Investigate irregularities in process controls