Summary

Head of Operations Lead for BJAK's UK business, responsible for running customer service, administration, internal workflows, and operational execution. This is a director-level hybrid role requiring at least three days per week in the UK office, with responsibility for hiring and leading operations and administrative teams.

Responsibilities

• Define operational strategies for UK growth
• Run customer service and administrative operations
• Hire and develop operations and admin teams
• Improve processes and remove operational bottlenecks
• Lead customer support and resolve escalations
• Oversee office administration and vendor coordination