Summary

The head of operational strategy will set and deliver the operations AI strategy and lead a team of operations managers, analysts, planners or improvement specialists. The role owns the improvement portfolio, capacity planning, process redesign and operational controls, and presents recommendations to the COO and senior leaders.

Responsibilities

• Set and deliver the operations AI strategy
• Build and lead the operational strategy team
• Prioritise initiatives across the improvement portfolio
• Lead cross-functional process redesign and key projects
• Develop demand forecasts and capacity models
• Coordinate control documentation, testing and corrective actions
• Measure improvement benefits across service, capacity and cost