Summary

The head of online trading leads multi-category online commercial performance across business units at M&S. The role defines trading strategy, oversees the full online trading lifecycle, and leads teams focused on sales, conversion, customer engagement, and execution quality.

Responsibilities

• Lead multi-category online trading teams
• Define and implement the online trading strategy
• Oversee product launches and accurate site execution
• Deliver commercial, marketing, and seasonal trading plans
• Analyse digital insights to optimise sales and conversion
• Influence buying, merchandising, content, and marketing partners
• Monitor availability, engagement, and customer satisfaction