Summary

The head of financial crime operations leads operational performance and managers across several teams in a regulated trading platform. The role owns financial crime KPIs, quality, staffing and operational readiness, and leads incident response and remediation across several countries.

Responsibilities

• Manage operational performance across the customer lifecycle
• Own financial crime KPIs for quality and automation
• Translate financial crime policies into practical procedures
• Plan staffing, skills, and training with managers
• Establish quality reviews and implement corrective actions
• Prepare teams for new tools and automation
• Lead incident response and track remediation to completion