Summary

The head of engineering for operations leads the teams responsible for operational systems and customer journeys, including billing, payments, collections, and customer services. The role manages up to six direct reports, oversees engineering-area headcount and budgets, and works remotely in a remote-first model, with some time in the London office anticipated.

Responsibilities

• Own the technical strategy and roadmap for operational systems
• Guide architecture and build-versus-buy decisions
• Lead development of customer-facing AI and agentic services
• Manage delivery workload and engineering team performance
• Establish SLOs and measure customer and business impact
• Manage up to six engineering leadership direct reports
• Oversee engineering headcount, forecasting, and budgets