Summary

Head of Customer Value leadership role owning expansion and retention across Omnea's enterprise customer base. This player-coach position leads Customer Value Leads, personally closes strategic upsell and renewal deals, and works three days per week in person at Omnea offices.

Responsibilities

• Own expansion and retention across enterprise accounts
• Run deal reviews and close high-stakes upsells
• Build commercial playbooks and qbr frameworks
• Present roi to executive customer sponsors
• Coach and scale customer value leads
• Surface product feedback and expansion opportunities