Summary

The Head of Customer Experience will own Lovable's customer experience from first interaction through enterprise adoption, building an agentic-first function across support, onboarding, and customer success. The role leads CX managers and individual contributors across time zones, owns customer experience metrics, and is based in-office in Stockholm or London.

Responsibilities

• Build an agentic-first customer experience function
• Architect ai-powered support systems and automation
• Own ticketed, asynchronous, and incident support
• Develop enterprise support and onboarding motions
• Translate customer feedback into product inputs
• Manage cx hiring and development across time zones
• Track csat, resolution time, time-to-value, and nps