Summary

The director will lead Veeva Systems' client success and delivery organization, focusing on enterprise customer adoption, retention, and revenue growth. The role includes scaling and developing the team and offers flexibility to work from home or the office.

Responsibilities

• Develop customer success strategy and operating models
• Own retention, renewals, and portfolio revenue expansion
• Lead strategic account planning and executive governance
• Build adoption, customer health, and performance frameworks
• Recruit, coach, and develop customer success leaders
• Champion ai adoption and automation across teams
• Present retention, growth, risks, and recommendations to executives