Summary

Head of Client Performance will lead delivery quality and performance strategy for Relay's strategic accounts, translating operational and machine learning insights into measurable client outcomes. The role reports to the ceo, leads a small team, and follows a hybrid arrangement with four days onsite in Shoreditch and one day remote.

Responsibilities

• Own delivery quality across strategic client accounts
• Translate models into actionable client performance plans
• Partner with account managers on account outcomes
• Connect roadmaps to measurable delivery improvements
• Prioritise network interventions and expected impact
• Build and lead a small team
• Report performance to the ceo and exec team