Summary

Lead global business operations for Wise Platform, scaling servicing and operational support for bank and enterprise partners. The role combines strategic roadmap ownership with hands-on execution across partner servicing, customer support, and new product operations.

Responsibilities

• Own servicing and operational performance indicators
• Resolve structural issues across operational processes
• Build servicing operations for new partnerships and products
• Keep partner service-level agreements and KPIs on track
• Assess operational team capacity and priorities
• Analyse customer contacts and operational case data