Summary

The global program manager will own service delivery and customer success for Veeva's commercial product line at a major pharmaceutical customer. This senior, customer-facing role leads diverse global teams and coordinates product, sales, support, and customer success activities across large technology implementations, working from customer sites, home offices, and offsite meetings.

Responsibilities

• Own service delivery for commercial products
• Lead diverse global teams through implementations
• Define deployment, governance, and transformation roadmaps
• Establish post-deployment application management
• Support implementation proposals and services negotiations
• Coordinate customer success activities to drive adoption
• Coordinate product management and support activities