Summary

This senior leadership role owns the global business operations roadmap for Wise Platform, supporting servicing and operational success for banking and enterprise partners. The role spans customer support, fincrime, global expansion, and new product launches while leading operational performance across a global team.

Responsibilities

• Own global servicing and operational kpis
• Stabilise partner kpis and slas
• Fix structural operational problems cross-functionally
• Incubate operations for new products
• Ensure teams have sufficient operational capacity
• Prioritise operational work for partners