Global Complaints & Privacy (GC&P) – Complaint Handler - December 26/ January 27 Start Dates
American Express · Brighton
5 days ago
OnsiteFull_timecustomer complaints handlingconsumer credit regulationmerchant complaints
5 days ago
Workplace
Onsite
Employment
Full_time
Location
Brighton
Posted
5 days ago
Summary
Handle complaints from customers and merchants as part of the UK Complaint Operations Team based in Brighton. The role covers consumer, commercial, and merchant complaints, regulatory claims, and customer requests under Section 75 of the Consumer Credit Act.
Responsibilities
- Handle customer and merchant complaints fairly
- Investigate complaints across consumer and commercial areas
- Manage regulatory claims and Section 75 requests
- Liaise with the Financial Ombudsman on cases
root cause analysis
customer complaints handlingconsumer credit regulationmerchant complaintsfinancial ombudsman liaison