Summary

A senior fraud investigator in Fraud Operations, responsible for complex fraud investigations and end-to-end case decisions. The role focuses on protecting customers, supporting scam victims and vulnerable customers, and identifying control risks.

Responsibilities

• Investigate complex fraud claims under payment services regulations
• Manage fraud cases from intake through outcome
• Support scam victims with education and aftercare
• Adapt support to vulnerable customers' individual needs
• Make evidence-based decisions and document case outcomes
• Identify control gaps and escalate risks promptly
• Proactively identify customers who may be scam victims