Summary

This is a senior account management role focused on Geordie’s enterprise customers across EMEA. You’ll manage onboarding, customer outcomes, renewals, and account expansion for the region’s first 50 or so customers and strategic accounts. The role is based in or within regular commuting distance of London, with travel within Europe as needed.

Responsibilities

• Manage relationships with EMEA customers and strategic accounts
• Run onboarding and implementation milestones
• Conduct bi-weekly check-ins and executive business reviews
• Troubleshoot platform issues and coordinate resolutions
• Own renewals and identify expansion opportunities
• Maintain account health and renewal forecasts in Attio
• Share customer feedback with product and engineering