Summary

Forward Deployed Engineer responsible for owning enterprise accounts, driving platform adoption, and translating customer workflows into product improvements. The role combines customer-facing commercial work with configuration and shipping code using TypeScript, React, Azure, and related tools. It is based in King's Cross, London, with most days in the office and flexibility when needed.

Responsibilities

• Own strategic enterprise accounts end-to-end
• Run weekly sessions with senior stakeholders
• Configure the platform for customer workflows
• Manage customer communications and internal escalations
• Translate customer needs into product feedback
• Handle procurement, security, and contract conversations
• Ship ui fixes, features, and bug fixes