Summary

This senior FIX analyst role supports Charles River application integrations and associated FIX infrastructure for financial services clients. The position handles complex implementations, technical troubleshooting, customer training, and support process guidance.

Responsibilities

• Manage complex FIX implementations and application upgrades
• Diagnose software and FIX connection issues
• Recommend solutions for customer-reported technical problems
• Test workarounds for software and infrastructure defects
• Research third-party software issues and questions
• Maintain customer interaction logs and resolution reports
• Maintain best practices for FIX onboarding and integrations