Executive Experience Lead
IFS · Staines-upon-Thames
2 months ago
OnsiteFull_timeservice desk operationsincident managementendpoint management
2 months ago
Workplace
Onsite
Employment
Full_time
Location
Staines-upon-Thames
Posted
2 months ago
Summary
Senior IT support and infrastructure role providing advanced L2 support, white-glove service, and incident leadership for executive, VIP, and global users. The position is based onsite five days a week at the Staines HQ and includes rotating 24/5 shift coverage, mentoring junior engineers, and improving IT service operations.
Responsibilities
- Provide advanced L2 hardware software support
- Lead P1 and P2 incident response
- Monitor ticket queues and enforce SLAs
- Mentor junior support engineers
- Maintain SOPs and troubleshooting documentation
- Improve support workflows using operational data
- Coordinate global shift handovers
itilservicenowjira service managementmacosjamf proapple business managerapnsintunewindowslinuxiosandroidpowershellbashpythonpower automatepower platformazureawsgoogle cloudvmwarehyper-vroot cause analysisazure administrator associatejamf certified expertcomptia advanced security practitioner
service desk operationsincident managementendpoint managementexecutive IT supportIT service management