Summary

This mid-level, Korean-speaking enterprise support specialist role supports Figma's strategic customers with complex technical issues, account configurations, and escalations. The full-time position is hybrid and based from Figma's London hub, with a focus on enterprise SaaS support and cross-functional product improvement.

Responsibilities

• Diagnose complex enterprise support inquiries
• Resolve customer cases from email to closure
• Guide organizations through workspace configurations
• Manage high-risk escalations through resolution
• Identify trends for product and process improvements
• Recommend scalable support tools and processes