Summary

This mid-level specialist supports enterprise customers using Perplexity products, resolving complex technical and product issues and helping customers get value from the service. The role focuses on support automation, documentation, and customer feedback, with participation in an on-call rotation for global coverage.

Responsibilities

• Troubleshoot complex enterprise product and technical issues
• Automate repetitive support workflows using AI tooling
• Advise enterprise users on product best practices
• Reproduce issues and collaborate with engineers
• Maintain customer-facing guides and internal runbooks
• Track support metrics and propose process improvements
• Capture customer feedback for product roadmap discussions