Summary

Enterprise customer success lead responsible for managing a team of 8 account managers serving complex B2B salary sacrifice customers. The hybrid role is based in the Oxford Circus office and covers enterprise account growth, retention, commercial risk, customer experience, and service improvement.

Responsibilities

• Lead a team of 8 account managers
• Coach team members and support their development
• Build enterprise account plans and growth strategies
• Oversee commercial risk and complex negotiations
• Establish kpis and report customer success metrics
• Improve customer services and team playbooks