Summary

This technically senior lead role owns l3 production support across six products and builds a centralised support function. The role combines hands-on incident diagnostics, automation, operational reporting, and management of a small team, with no working arrangement specified.

Responsibilities

• Own l3 production support across six products
• Lead triage and enforce support slas
• Identify recurring issues and automation opportunities
• Produce metrics reports for engineering leadership
• Adopt ai tooling for diagnosis and triage
• Manage and develop a small team
• Lead diagnostics during production incidents