Summary

This remote engineering management role leads Rapid Response teams across the US, UK, and APAC. The manager oversees customer-driven engineering work, platform maintenance, team development, and continuous coverage across regions.

Responsibilities

• Manage engineering teams across three regions
• Prioritize urgent requests and platform maintenance
• Coordinate continuous customer coverage across time zones
• Partner with sales and customer success leaders
• Set engineering quality and incident response standards
• Drive hiring, onboarding, and performance management
• Report team health and customer outcomes