Summary

This mid-level engagement manager role owns and grows strategic North American customer accounts for Encord’s AI data platform, working with technical and commercial stakeholders across areas such as autonomous vehicles, medical imaging, and robotics. The role focuses on adoption, expansion, and long-term customer value, with an in-person schedule of four days per week in New York City.

Responsibilities

• Own and grow a portfolio of customer accounts
• Identify expansion opportunities across customer workflows
• Drive upsells, cross-sells, and multi-team rollouts
• Build relationships with technical and executive stakeholders
• Lead account planning and run quarterly business reviews
• Forecast pipeline and revenue using hubspot
• Develop the north american post-sales expansion playbook