Summary

This employee relations lead role owns complex cases and strengthens ER processes across a multi-site operational workforce. The role includes regular travel to sortation centres around 1–2 days per week.

Responsibilities

• Manage grievances, disciplinary cases, and conduct matters
• Conduct fair investigations and document case outcomes
• Coach site managers on lower-level employee relations issues
• Prepare for tribunals and engage employment counsel
• Improve ER processes using case data and recurring themes
• Build consistent ER frameworks across existing and new sites
• Help sites prepare for peak periods and rising case volumes