Summary

Lead the EMEA Wholesale KYC Client Office’s middle-office teams, overseeing KYC onboarding and periodic reviews in a regulated banking environment. The role focuses on operational delivery, risk and controls, and technology-enabled transformation, including responsible AI adoption.

Responsibilities

• Lead large-scale KYC onboarding and periodic review operations
• Own workflow health, capacity planning, and service delivery
• Strengthen escalation governance, controls, and audit readiness
• Advise senior stakeholders on operating priorities
• Drive process redesign and technology-enabled transformation
• Coach leaders and develop KYC practitioner capability
• Use performance analytics to improve quality and productivity