Summary

This senior associate role leads a team delivering merchant services dispute and chargeback operations. It oversees daily service, team performance, escalations, risk controls, and process improvements, and acts as an operational lead for disputes across Europe.

Responsibilities

• Lead daily dispute and chargeback operations
• Coach team members and manage performance
• Monitor operational metrics and implement improvements
• Resolve escalations and complex dispute cases
• Strengthen risk controls and track remediation
• Represent regional operations in governance forums