Summary

This director-level role leads Decagon's pre-sales solutions engineering function for enterprise customers across EMEA. You will hire and develop a solutions engineering team, guide strategic prospects through technical discovery and solution design, and support adoption of an AI-native customer experience platform in an in-office environment.

Responsibilities

• Hire and mentor solutions engineers
• Manage pre-sales solutioning processes
• Guide enterprise discovery and solution design
• Validate customer roi and technical fit
• Oversee demonstrations and solution architectures
• Represent Decagon in executive engagements