Summary

The Director, CRM will build Neko Health’s CRM function into a growth engine, converting leads and waitlist members into booked scans and encouraging rebooking and referrals. The role leads multi-market strategy, team building, experimentation, and CRM investment; work arrangement is not stated.

Responsibilities

• Define multi-market crm strategy and roadmap
• Convert leads and waitlists into booked scans
• Increase member rebooking, referrals, and revenue
• Design lifecycle messaging across live channels
• Establish experimentation frameworks and apply results
• Hire and lead a multi-market crm team
• Manage crm tooling, vendors, and budget