Summary

This senior IT support manager role leads L1, L2, infrastructure, and field network engineers supporting data center IT infrastructure, GPU clusters, and regional colocations. The role combines people leadership with hands-on oversight of incidents, maintenance, service performance, and asset lifecycle operations.

Responsibilities

• Lead support engineers across data center infrastructure
• Ensure GPU cluster availability and reliability
• Resolve escalated hardware and network incidents
• Monitor SLA, KPI, and incident performance
• Oversee maintenance, troubleshooting, and problem management
• Maintain support processes and training materials
• Manage IT asset lifecycle and RMAs