Summary

The Customer Value Lead will manage strategic enterprise customers across their lifecycle, focusing on measurable value, renewals, expansion, and upsell. This is an early customer-team leadership hire with a commercially focused remit and a hybrid schedule requiring in-person work on Tuesdays, Wednesdays, and Thursdays.

Responsibilities

• Own retention and expansion revenue targets
• Identify upsell opportunities across enterprise accounts
• Lead executive renewal and commercial conversations
• Build relationships with procurement and CFO stakeholders
• Create customer value and account management playbooks
• Surface adoption barriers and expansion signals
• Feed customer insights into product planning