Summary

This mid-level customer success role at Lupa owns a portfolio of veterinary practice clients using its AI-native operating system. You’ll drive retention, renewals, and account growth while representing client feedback internally. The role is based in person at the company’s Paddington, London HQ.

Responsibilities

• Own client relationships across a portfolio of accounts
• Help clients realise the platform’s full value
• Forecast and close account renewals on time
• Identify upsell opportunities through product knowledge
• Triage client issues with support and product teams
• Track account health and intervene on emerging risks
• Share evidence-based client feedback in roadmap discussions