Summary

This customer success manager role focuses on retaining and expanding Hudl’s non-league and grassroots football customers across the UK, Scandinavia, and Africa. You’ll improve product engagement, support renewals and upselling, and work toward renewal targets. The role is hybrid near the London office, with more days in-office than remote and travel up to 50% of the time.

Responsibilities

• Maximize product engagement across customer accounts
• Build trusted relationships with customer teams
• Demonstrate products and educate customers
• Identify upsell opportunities through customer meetings
• Work toward monthly, quarterly, and yearly renewal targets
• Coordinate with account executives on market opportunities
• Visit customers regularly across assigned markets