Summary

Own onboarding, adoption, renewals, and expansion for Searchable’s agency and enterprise customers. This mid-level customer success role combines AI search performance reviews, account growth, and building processes for a growing SaaS team; it is office-based five days a week near London Bridge.

Responsibilities

• Onboard enterprise and agency customers to first results
• Lead business reviews using ai search visibility data
• Identify renewal risks and create mitigation plans
• Drive account expansion across brands and markets
• Build reusable customer playbooks and reporting templates
• Share evidence-backed customer feedback with product teams