Summary

This mid-level customer success role supports SMB customers using Ravio’s compensation data platform across implementation, value delivery, renewals, and upselling. You’ll own a portfolio of 300+ accounts and work in a hybrid arrangement.

Responsibilities

• Manage a portfolio of 300+ smb accounts
• Lead customer implementation and deliver ongoing value
• Monitor account health and prioritize customer outreach
• Retain and grow revenue through renewals and upsells
• Collect customer feedback and inform the product roadmap
• Support customers through tech-touch and high-touch engagement