Summary

Own onboarding, adoption, renewals, and expansion for a book of mid-market brands and agencies using Searchable’s AI search platform. This is an office-based role near London Bridge focused on customer outcomes and building scalable customer success programs.

Responsibilities

• Onboard mid-market brands and agencies to the platform
• Establish prompt sets, competitor tracking, and visibility baselines
• Run business reviews linking AI search data to goals
• Prioritise account risks using usage and health data
• Own renewals and identify account expansion opportunities
• Build scalable onboarding, review, and check-in playbooks
• Relay evidence-backed customer feedback to product teams