Summary

Senior customer success manager role supporting strategic life sciences customers using Veeva CRM solutions. The role requires 7+ years of CRM consulting experience and can be performed remotely from Europe while working across time zones.

Responsibilities

• Advise customers on crm strategy and goals
• Align commercial and medical crm stakeholders
• Educate customers on crm products and services
• Evaluate crm investment efficiency and effectiveness
• Demonstrate crm capabilities and best practices
• Feed customer intelligence into product roadmaps
• Guide release adoption, governance, and change management